Frequently asked questions (FAQ) about e-Visa in Uganda

The right age for trekking gorillas in Uganda is set by the Uganda Wildlife Authority (UWA) at 15 years and older. This age restriction is strictly enforced to ensure the safety and well-being of both the trekkers and the gorillas. The age limit is primarily for safety reasons. Gorilla trekking involves hiking through dense forests, uneven terrain, and sometimes steep slopes in Bwindi Impenetrable National Park and Mgahinga Gorilla National Park. The physical demands of the trek can be challenging, and younger children may not have the stamina or physical strength required. Additionally, the presence of younger children might disrupt the gorillas, affecting the quality of the experience for other trekkers. Another critical reason for the age limit is the health and safety of the gorillas. Gorillas share about 98% of their DNA with humans, making them susceptible to human-borne diseases. Younger children, with less developed immune systems, might unknowingly carry and transmit infections to the gorillas. The UWA's regulations help minimize these risks and protect the health of the endangered mountain gorillas. Moreover, the experience of trekking and observing gorillas in their natural habitat requires patience, calmness, and a certain level of maturity to fully appreciate and respect these majestic creatures. Ensuring that participants are at least 15 years old helps maintain a respectful and educational atmosphere during the treks.

Tipping for services in Uganda is not mandatory but is appreciated and often expected in certain situations. Understanding the local tipping culture can enhance your travel experience and ensure that you show appreciation appropriately. In restaurants, a tip of around 10% of the bill is customary if service charges are not already included. However, you should always check the bill first to avoid tipping twice. In smaller, local eateries, tipping is less common, but rounding up the bill or leaving small change is a nice gesture. For hotel staff, such as porters and housekeeping, tips are generally appreciated. Giving porters 1,000-2,000 Ugandan Shillings (about $0.30-$0.60 USD) per bag and leaving a similar amount per day for housekeeping is standard. If you receive exceptional service, you can always tip more. Tour guides and safari drivers often rely on tips as a significant part of their income. Tipping 5,000-10,000 UGX (approximately $1.50-$3.00 USD) per day for guides and drivers is a good practice, and more if you feel they provided an exceptional experience. In taxis and boda-bodas (motorcycle taxis), tipping is not customary, but rounding up the fare to the nearest convenient amount is appreciated. For other services, such as hairdressers or spa treatments, small tips are welcomed but not obligatory.

Using credit cards in Uganda is totally possible. However,  it may come with some limitations and considerations in remote areas. Major cities like Kampala, Entebbe, and Jinja have establishments that accept credit cards, including hotels, restaurants, and some retail stores. Visa and MasterCard are the most widely accepted, while American Express and Discover are less common. Smaller towns and rural areas often lack the infrastructure for credit card payments, and cash is the preferred method of transaction. Therefore, carrying some cash in Ugandan Shillings (UGX) might be helpful when traveling to these areas or having difficulty using the card when exchanging goods. ATMs are available in major cities and towns, allowing you to withdraw cash using your credit card. Before using your card abroad, notify your bank to prevent any potential security holds. Be aware that ATM fees and foreign transaction charges can add to your expenses, so it's wise to check these costs with your bank beforehand. Credit card fraud can be an issue, so always use your card at reputable establishments and ATMs located in secure, well-lit areas. Keep an eye on your card during transactions to prevent unauthorized use, and regularly monitor your account for any suspicious activity.

The East Africa Tourist Visa is typically valid for a duration of 90 days from the date of entry into any of the participating countries (Kenya, Uganda, and Rwanda). This multi-entry visa is perfect for exploring the various attractions and landscapes of East Africa without requiring numerous visas because it permits passengers to move freely between these nations during its validity period.

The total cost of an East Africa Tourist Visa includes the Service fee and the Government fee. The Service fee is charged by Uganda Immigration Services for processing your application and providing customer support. The Government fee is the mandatory fee set by the Ugandan government for issuing your e-visa. It is important to remember that the cost of an East Africa tourist e-visa may change based on your nationality and the processing time of visa applications.

This is a multiple-entry visa that is valid for 90 days from the issued date and allows travel to the Republic of Uganda, the Republic of Kenya, and the Republic of Rwanda simultaneously for tourism purposes. The Heads of State of the respective partner countries came together to create this visa as a means of encouraging travel within the region and giving visitors more chances to experience the uniqueness of East Africa.

Uganda is a country of stunning scenery and provides a wide range of activities, including multiday mountain climbs, gorilla trekking, safaris, and white-water rafting. One called it as "the Pearl of Africa" because of its beauty, abundant wildlife and diversity.

The best time to visit Uganda largely depends on what you plan to do and see during your trip. However, generally speaking, the dry seasons from June to August and December to February are considered the best times for traveling to Uganda.

Traveling to Uganda is generally safe for tourists, offering a unique blend of wildlife, natural beauty, and vibrant culture. While there may be occasional security concerns in certain regions due to factors like political tensions or sporadic incidents of civil unrest, most tourist destinations and major cities maintain a stable and secure environment.

English is one of the official languages of Uganda, alongside Swahili. English serves as the language of instruction in schools, the medium of communication in government, business, and the legal system, making it widely spoken and understood throughout the country. While English proficiency varies among individuals, particularly in rural areas where local languages may be more prevalent, many Ugandans have a basic to proficient level of English proficiency. In urban centers like Kampala and major tourist destinations, you'll find that English is spoken fluently by a significant portion of the population, especially those involved in the tourism industry. For travelers, this means that communication in English is generally possible in most situations, including accommodations, restaurants, and tourist attractions. However, it's always appreciated when visitors make an effort to learn a few basic phrases in the local language, such as Luganda or a commonly spoken regional language, as it demonstrates respect for the local culture and can enhance the overall travel experience. Some basic Uganda phases that you can learn: Hello - Bulungi (singular) / Muli mutya? (plural) Goodbye - Taata / Taambye Thank you - Webale Yes - Yee / Ebyo No - Nedda Please - Mwattu Excuse me - Osanide I don't understand - Sisobola okulaba How much is this? - Ekirowoo kiki? Where is the bathroom? - Ggenda nnyo Help! - Bulungi!